These terms and conditions applies whether your order is placed in the restaurant, by phone, or via our website
Please read these terms and conditions carefully before ordering as these terms will apply to any orders you place. By placing an order, you agree to be bound by these terms and conditions. If you do not accept these terms and conditions, you should not place an order.
We reserve the right to refuse your order or booking should it be necessary.
Your order confirmation is a record of our agreement to deliver the products ordered and paid for in full. If someone else made the order on your behalf, you agree that such person acted as your agent.
We offer a Free Delivery service to local area of Ferryside subject to minimum delivery spends. More details of the prescribed delivery area can be found on the website www.pryd.co.uk
A minimum order value may be required for delivery. You will be notified when you reach the basket if your order is below the minimum value.
Where payment is made upon deliver, payment must be in £ sterling.
If you place an order via our website www.pryd.co.uk, you will be presented with confirmation on your screen that your order has been received.
Confirmation of your order will be sent to the email provided. Please make sure that the email address, home address and telephone number you provide are correct and in proper working order, as these are required to fulfil your order.
We provide a quality service. We accept no responsibility or liability for the quality or quantity of any products delivered by or collected from the store.
We aim to deliver all orders within 15 minutes of the agreed time. Unfortunately things don’t always go to plan and factors, such as, high demand and traffic occasionally prevents us from achieving this. We will always try to let you know if our delivery will be outside of the agreed time window.
We would also respectfully advise customers who are collecting their orders to arrive at the restuarant at the agreed time to ensure their food is fresh. Please be aware that we will be unable to serve customers should you not arrive at the store prior to closing time.
PRODUCTS & ALLERGY
All products are subject to availability. In most cases, we will offer an alternative for any out-of-stock item.
Please note that we do not have a dedicated preparation or cooking area in our store for vegetarian food.
Although every care is taken, some products may contain nuts.
If you have an allergy we kindly ask that you do not order online. Instead, please telephone the store and inform one of our team.
Although great care has been taken to remove all bones from chicken and meat some may remain.
All images used are for illustrative purposes only. Individual features such as ingredients, colour and other food / drink items may vary. All images are intended to give a general indication of the finished product only and should not be used for purchase purposes. Please refer to product description for details of specific products. All images are not intended to form any part of any contract.
PAYMENT & PRICING
Prices are as quoted on our menus, website and in our restaurant and may change from time to time, although changes will not affect orders already placed (unless due to a technical error). Prices include VAT.
We accept the following forms of payment:
- Credit Cards – Visa and MasterCard
- Debit Cards – Visa & MasterCard
Please note we do not accept cheques
CANCELLATIONS, REFUNDS & AMENDMENTS
Cancellation or amendments to the order can be made no later than 2 hours prior to the delivery or collection time requested, and must be made by phoning the store direct.
We will issue a refund to your credit card account within 7-10 working days.
Cancellations within 2 hours of the start of the delivery time will be charged in full.
CHANGES TO TERMS AND CONDITIONS
We have the right to amend these terms and conditions from time to time. Any changes we make to these terms and conditions will be posted on this page. You will be subject to the policies and terms and conditions at the time that you order.